Wyndham Worldwide CMP Supervisor - Panama City Beach, FL in Panama City Beach, Florida
CMP Supervisor - Panama City Beach, FL
Wyndham Vacation Ownership is the world's largest vacation ownership company with an impressive list of world-renowned destinations. We've grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and Count On Me! service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest.
Wyndham Vacation Ownership's vision is to deliver a lifetime of memorable vacation experiences for our owners. This vision is supported by our mission statement which states:
We embrace and live the Wyndham values by creating a supportive environment for employees to develop and prosper.
We delight our customers by meeting their needs or exceeding their expectations.
We are "memory makers.
Warm, thoughtful, gracious hospitality is our culture and through our Count on Me service philosophy; our employees strengthen their customer service skills for successful execution of signature service.
Must manage team to meet and exceed budgeted tour flow and APG through training, motivation, contests and strategic scheduling
Field Manager- motivate, train, oversee CMAs and deliver supplies.
After shift duty phone manager
Resolve Guest Issues, complaints
Monthly schedule ranking spreadsheet
Resort tour reception and sales/marketing liaison
Maintain and develop working relationship with personnel
Recruiting, Interviewing and Hiring CMAs
Training -new hire and on going
Continuing performance management and performance management
Annual and monthly and yearly CMA reviews
Attendance record keeping
Comply with Human Resource and company policies
Excellent communication skills, previous supervisory experience.
History of reliability, dependability and effective follow through.
2 years management or supervisory and 1 year timeshare, time-share or vacation ownership experience required (CMP, OPC).
Must be able to lift 25 lbs.
Use of personal vehicle, valid driver's license and insurance required.
Must be able to work flexible schedule.
Must be proficient at Excel, Word and Outlook (Microsoft Office).
Must have High School/GED.
Primary Location: United States of America- Florida-Panama City Beach
Employee Status: Regular
Organization: WVO - Sales-Marketing
Job Posting: Mar 5, 2018, 12:10:19 PM
Requisition ID: 1803388
Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.