Wyndham Worldwide Guest Services Agent (Seasonal Pier Park Area) - ResortQuest by Wyndham Vacation Rentals in Panama City Beach, Florida

Guest Services Agent (Seasonal Pier Park Area) - ResortQuest by Wyndham Vacation Rentals

Description

Come join us on the BEACH this summer!

Check in/out guests, collect rent money, make guest and owner reservations, and process all guest charges. Answer telephone switchboard and process calls and messages. Process all guest complaints to the appropriate personnel in order to maintain highest levels of guest satisfaction.

  • Process guest check-ins and check-outs, and collect rent money. Process credit cards as per procedures. Responsible for accurate daily collection of money and preparing daily reports.

  • Answer property's incoming telephone switchboard and direct calls to appropriate person. Record guest telephone and other incidental charges as applicable.

  • Use computer to make reservations or check unit availability for guest or owner inquiries.

  • Prepare work orders for housekeeping and maintenance departments when problems are reported by a guest. Interface with Owner Relations and property management as necessary. As applicable, follow up to make sure that problems have been resolved.

  • Perform clerical duties such as typing, filing, recording, mailing, and computer data input processing.

  • Prepare arrival packets (to include site specific maps) for guests.

  • Maintain a clean and presentable work station as well as a friendly and courteous personal manner at all times.

  • Prepare daily rent receipt journal, deposit receipts, and other reports as required.

  • Be knowledgeable and share information about the area with guests.

  • Responsible for key control.

  • Handles all room moves and assists with relocations

  • Acts as a custodian of room safes (if applicable).

  • Perform other duties as assigned.

Qualifications

Education: High diploma or equivalent additional experience.

Experience: 1 or more years experience in customer service preferred

Job: Guest Services

Primary Location: United States of America- Florida-Panama City Beach

Employee Status: Temporary

Schedule: Full-time

Organization: Wyndham Vacation Rentals NA

Job Posting: Apr 6, 2018, 8:29:55 PM

Requisition ID: 1805415

Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.